EXCHANGE/REPLACEMENT POLICY

Exchange/Replacement product will be delivered within 7 business days.

Our business mainly runs on trust and honesty. Customer satisfaction is our top priority, and we guarantee 100% satisfaction on every order.

We thoroughly check every item before dispatch, but in rare cases, a customer may receive a damaged or incorrect item. In such cases, we provide a 7-day replacement policy for all products if any defect is found.

PROCESS OF REPLACEMENT:

• You must record an UNBOXING VIDEO of the parcel from start to finish without any cuts or pauses, clearly showing the defect.
• Already opened parcel videos will not be accepted.
• Customers must inform us via call or email at thewatchifystore@gmail.com WITHIN 24 HOURS
• We will arrange a pickup for the return.
• After receiving the product, we will inspect it. If there is a minor issue, we will repair it; otherwise, we will ship a new product at no extra charge.
• We aim to resolve the issue within 5-7 days after receiving the returned product.
• If the ordered product is unavailable, the company reserves the right to offer an alternate product.
• The 7-day replacement policy is valid only for defects present at the time of delivery. No replacements will be provided after usage.

7-DAY RETURN/REFUND/EXCHANGE POLICY

Our goal is to provide top-quality products at the best prices. We ensure that the actual product matches our listings by using real images and videos. With 10+ years of experience, we have had minimal refund requests due to our high-quality standards.

However, we now accept return, exchange, and refund requests to maintain customer trust.

• Color variations due to lighting conditions or personal preferences (size, style, etc.) are now valid reasons for return/exchange.
• Customers must return the product within 7 days of receiving it.
• Once we receive and inspect the product, we will process the refund.
• We will refund 80% of the product price (excluding box price), as 20% will be deducted for shipping and packing charges.
• In case of an exchange, we will provide 80% of the product amount.
• All shipping costs will be borne by the customer.
• The product and packaging must be intact. Do not remove protective covers from the chain or glass.

IN CASE OF RETURN OR REFUND:

• Confirm with us before sending the product back.
• Courier charges will be borne by the customer.
• The product must be unused, properly packed, and free from scratches or damages.
• Customers must send the product via courier NIT 5, BLOCK,P48 FARDIBAD 121001 .
• After receiving and inspecting the product, we will process the refund.
• The refund amount will be credited to the original payment method within 7-10 days.
• For COD orders, refunds may take longer as we receive COD payments after 8-10 days.

PLEASE NOTE:

• Box amount will NOT be refunded.
• After 7 days, no replacement, refund, or return is possible